Frequently Asked Questions
Everything you need to know about Hello Telle
Hello Telle calls your loved one's phone at scheduled times. They answer like any normal phone call—no apps, no passwords, no technology to learn. Each call delivers the reminder first (medication, wellness check-in, or appointment alert), then a brief wellness check. After the call, you receive a summary with key topics, mood insights, and any concerns.
We hear this often! Hello Telle delivers reminders in a warm, natural way—like a friend or relative calling. In our beta testing, seniors found the reminder calls warm and engaging, with many saying they look forward to them. It listens, learns, and remembers what matters most.
Absolutely! You program the exact reminder—e.g., "take your blood pressure pill," "good morning check-in," "doctor appointment at 2pm"—plus the day and time. In your dashboard, you can also set topics of interest and conversational preferences. Hello Telle learns over time and adapts to what your loved one enjoys.
Hello Telle notices mood changes, mentions of pain, falls, medication issues, and other concerns—and we're building voice health detection to flag changes in voice and tone (e.g., out of breath, slurring) that may indicate larger health issues. If something noteworthy comes up, you'll receive an alert via text or email in addition to the regular summary.
Yes! You can add multiple family members to receive summaries. This is perfect for siblings who all want to stay informed about their parent.
If we're unable to reach your loved one after several attempts, we'll alert you or your nursing service. Coming soon: Retry calls and text fallback before alerting. You can also pause or adjust the schedule anytime from your dashboard.
Not at all. While many members are older adults, Hello Telle is for anyone who benefits from consistent reminder calls or gentle wellness check-ins. Many people sign themselves up—adults living alone, those working from home, or anyone who simply enjoys regular check-ins.
Hello Telle is building technology to detect subtle changes in a caller's voice and tone—such as being out of breath, slurring words, or other shifts that could signal larger health concerns. We aim to help caregivers get early awareness of potential issues before they become emergencies.
Medical alert systems respond to emergencies. Hello Telle focuses on reminder calls (medication, appointments, check-ins), caregiver summaries, early awareness of changes, and—coming soon—voice health detection to flag potential concerns. A different kind of care, designed for daily support rather than crisis response.
For families, Hello Telle is $20/month. This includes scheduled reminder calls (medication, wellness, appointments), summaries, family sharing, and all core features. For home health agencies and care organizations, we offer enterprise pricing—email agencies@hellotelle.com to inquire. We also offer promotional codes for friends and family.