Frequently Asked Questions

HelloTelle calls your loved one's phone at scheduled times (or spontaneously, if you prefer). They answer like any normal phone call—no apps, no passwords, no technology to learn. HelloTelle engages in warm, natural conversation for 10–15 minutes, asking about their day, listening to stories, and discussing their interests. After the call, you receive a beautiful summary with key topics, mood insights, and any concerns.

We hear this often! HelloTelle introduces itself warmly as "your friend who likes to check in." In our beta testing, 95% of seniors found the conversations warm and engaging, with many saying they look forward to the calls. It listens, learns, and remembers what matters most.

Absolutely! In your dashboard, you can set topics of interest, conversational preferences, and even things to avoid. For example, you might want HelloTelle to ask about gardening, grandchildren, or recent doctor visits. HelloTelle learns over time what your loved one enjoys discussing and naturally adapts.

HelloTelle is trained to detect potential health concerns, mood changes, mentions of pain, falls, medication issues, or signs of depression. If something noteworthy comes up, you'll receive an immediate alert via text or email, in addition to the regular summary. This gives you a head start on addressing issues before they escalate.

Yes! You can add multiple family members to receive summaries. This is perfect for siblings who all want to stay informed about their parent.

HelloTelle will try again later that day or the next day, depending on your settings. You'll receive a notification if multiple calls go unanswered, which could indicate a potential concern. You can also pause or adjust the schedule anytime from your dashboard.

Not at all. While many members are older adults, HelloTelle is for anyone who benefits from consistent connection or gentle check-ins. Many people sign themselves up — adults living alone, those working from home, or anyone who simply enjoys regular conversation.

Loneliness and social isolation have real health impacts — increasing the risk of cognitive decline, depression, and diminished overall wellbeing. Regular, meaningful conversation helps people stay emotionally grounded, mentally stimulated, and more connected to the world around them. HelloTelle provides simple, reliable communication that genuinely supports day-to-day wellness.

Medical alert systems respond to emergencies. HelloTelle focuses on companionship, conversation, early awareness of changes, and consistent emotional support — a different kind of care, designed for connection rather than crisis.

During our alpha launch, HelloTelle is available for just $10 for 3 months of access. This gives you full access to all features including weekly calls, summaries, and family sharing. We also offer promotional codes for friends and family — ask about "FF2025!" for special access.