Privacy Policy
Last Updated: December 3, 2025
This Privacy Policy describes how Hello Telle ("the Company," "we," or "us") collects, uses, and shares your personal information and the personal information of the Loved One when you use our companionship and check-in services (the "Services").
1. Scope and US Jurisdiction
1.1 Jurisdiction: This policy applies solely to residents of the United States. We do not intend to collect or process data from individuals residing in the European Union or other jurisdictions outside of the United States.
1.2 Policy Status: This policy is subject to change as our Services evolve. Please review it periodically.
2. Categories of Information We Collect
We collect information directly from you (the Subscriber), automatically when the Services are used by the Loved One, and from third-party service providers.
- Identifiers and Contact Data: Name, email address, phone numbers (for both Subscriber and Loved One), and mailing address.
- Audio/Conversation Data: Voice recordings and resulting machine-generated transcripts of all calls placed by the Services to the Loved One.
- Commercial Information: Subscription and billing history, and payment details (via third-party processors).
- Inferred Data: Information derived from conversation analysis, including mood indicators, cognitive cues, behavioral patterns, preferences, and wellness observations.
- Usage Data: Call duration, time of calls, frequency of check-ins, IP address, device information, and browser activity.
3. How We Use the Information (Broad Purposes)
We use the collected information for the following business and commercial purposes, and we reserve the right to use it for future purposes that are compatible with these:
- Service Delivery and Improvement: To provide the Services, generate the conversation summaries, and improve the accuracy of our AI models and algorithms.
- Research and Development: To test, develop, and market new products, features, and services.
- Analytics and Monetization: To perform analytics on aggregated and anonymized data, and to generate revenue through data monetization, sharing, or sale to third parties for research or commercial use.
- Communication: To send you service announcements, administrative messages, and promotional communications.
- Legal Compliance: To comply with legal obligations and enforce our Terms of Service.
4. How We Share and Disclose Your Information
We may share, disclose, or sell any of the categories of personal information collected in the past twelve (12) months to the following types of entities for various commercial purposes:
- Affiliates and Service Providers: Companies performing services on our behalf, such as cloud hosting, payment processing, and transcription services.
- Third Parties for Monetization: Third parties for research, advertising, and commercial purposes that may constitute a "sale" or "sharing" of data under state privacy laws.
- Legal Compliance and Protection: To comply with law, enforce our policies, or protect the rights, property, or safety of Hello Telle, our users, or the public.
5. US Consumer Privacy Rights (CCPA/CPRA)
If you are a resident of a US state that grants specific privacy rights (such as California), you have the right to:
- Right to Know: Request the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request the deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: Direct us to not sell or share your personal information with third parties.
To exercise these rights, please contact us using the contact information below.
6. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@hellotelle.com
Mail: PO Box 11883, St. Louis, MO 63105